Terms and Conditions
Virtual Hearings Canada strives to provide a quality virtual experience for our clients and their stakeholders. The following sets forth some key priorities of our business.
Satisfaction guarantee: We try our best to ensure the service we provide is great quality. If you are not happy with any given product, just let us know and we will rectify the issue.
Price changes: We will provide reasonable notice of any changes in prices.
Anti-harassment: Virtual Hearings Canada practices a zero tolerance policy against abuse, violence and harassment of our employees. Any client who engages in abusive, threatening, or racist behavior will be declined ongoing service; and we kindly ask anyone who is not aligned with our stand to choose another provider..
Terms of Use of Virtual Hearings Canada's Website
All use of this website (www.VirtualHearingsCanada.com) is subject to the following Terms and Conditions. If you do not agree with these Terms and Conditions, please do not access or use this website. These terms may be changed by Virtual Hearings Canada at its sole discretion, at any time without notice. Use of this website constitutes your agreement to be bound by these terms.
Disclaimers
While Virtual Hearings Canada has made reasonable efforts to ensure that the materials contained on this site are accurate, it does not warrant or guarantee: the accuracy, currency or completeness of the materials; that the site will be available without interruption, error or omission; that defects will be corrected; or that the website and the server(s) that make it available are free from viruses or harmful components. The website and the materials provided on the website are provided “as is” and “as available” without representations, warranties or conditions of any kind, either expressed or implied.
Liability
Virtual Hearings Canada will not be liable for any damages arising from the use of any information provided on this website. The information provided on the website is not legal advice and should not be relied upon as such, doing so without seeking the advice of legal counsel constitutes a misuse of the information.
Confidentiality of Communications
Virtual Hearings Canada does not guarantee the confidentiality of any communications sent via e-mail or through its website.
Copyright and Trade Marks
The copyright in this website and all materials contained in it is owned, or licensed by Virtual Hearings Canada. This website may not be reproduced without expressed prior written consent of Virtual Hearings Canada.
Links to Third Party Sites
Links to third parties do not mean that Virtual Hearings Canada endorses or recommends any of the sites. Virtual Hearings Canada takes no responsibility for the content or practices of third party sites.
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from virtualhearingscanada.com (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, communicating about your order and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
ACCESSIBILITY
This accessibility plan, issued December 2020, outlines the policies and actions that Virtual Hearings Canada will put in place to improve accessibility for people with disabilities or those with challenges in accessing technology.
Statement of Commitment
Virtual Hearings Canada is committed to treating all people in a way that allows them to maintain their dignity and independence.
We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
Training
Virtual Hearings Canada will provide training to employees on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members. Virtual Hearings Canada will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws:
- Accessibility training will be conducted for all employees as a part of their onboarding process.
- We will update all of our employees on an annual basis on any changes to our accessibility policy.
Information and Communications
Virtual Hearings Canada is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs. Upon request, we accommodate receiving feedback in a variety of formats including telephone, chat, email, mail and in-person communication.
Employment
Virtual Hearings Canada is committed to fair and accessible employment practices. We will take the following steps to notify the public and staff that, when requested, will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.
- Let job applicants know that we will accommodate disabilities during the selection process.
- If a job applicant requests accommodation, consult with them and make adjustments that best suit their needs.
- Notify successful applicants of our policies for accommodating employees with disabilities
Virtual Hearings Canada will take steps to prevent and remove any other accessibility barriers as identified by the public, employees, and clients of Virtual Hearings Canada as required and requested.
For More Information
For more information on this accessibility plan, please contact contactus@VirtualHearingsCanada.com
Virtual Hearings Canada will make any written information and other forms of communication accessible, upon request, as per the Customer Service standard of the Accessibility for Ontarians with Disabilities Act (AODA).
ENVIRONMENTAL
This environmental plan, issued December 2020, outlines the policies and actions that Virtual Hearings Canada will put in place to improve environmental impact of our services.
Statement of Commitment
Virtual Hearings Canada is committed to minimizing the impact of our business operations on the environment. We believe in the inherent value of our natural environment. Our dedication goes beyond compliance with the law and encompasses the integration of sound environmental practices into our business decisions. We are guided by our environmental principles and consider the environment in all aspects of our business. Virtual Hearings Canada will:
- Prevent pollution through source reduction, elimination, recycling, and incorporating conservation methods to protect our natural resources.
- Conscientiously manage impact and waste.
Carbon offset
Purchasing
Resources for best practices in technology recycling